Returns & Refunds

Last updated: August 27, 2026

CabinKraft wants you to shop with confidence. This policy explains our voluntary 30-day return option and does not limit any non-waivable rights you have under applicable consumer law.

30-Day Voluntary Returns

You may request a return within 30 days after delivery. For a change-of-mind return under this voluntary policy, the product must be unused, uninstalled, undamaged, and in its original packaging with all accessories, manuals, labels, and proof of purchase.

South African Consumer Rights

Where South African law applies, eligible electronic transactions may carry a statutory cooling-off right. A customer may cancel qualifying purchases within 7 days after receiving the goods, without giving a reason, and may be responsible only for the direct cost of returning the goods where the law permits.

South African consumers also retain statutory rights for goods that are unsafe, defective, of poor quality, or not reasonably suitable for their intended purpose. Where the Consumer Protection Act applies, qualifying defects reported within 6 months after delivery may entitle the consumer to a repair, replacement, or refund, subject to the Act. These legal rights apply even if the product has been opened or used as reasonably necessary to identify the defect.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery and contact us as soon as reasonably possible if an item is damaged, defective, incomplete, or different from what was ordered. Include your order number, a description of the issue, and clear photographs or video where practical. When the issue is confirmed, CabinKraft will provide an appropriate remedy and cover reasonable return costs where required by law or where the error is ours.

Items That Cannot Be Returned Under the Voluntary Policy

The following are not eligible for a change-of-mind return except where applicable law requires otherwise:

gift cards;
personalized, custom-made, or final-sale items clearly identified before purchase;
products damaged through misuse, incorrect installation, unauthorised modification, accident, or failure to follow product instructions; and
opened chemical, liquid, hazardous, or hygiene-sensitive products when accepting the return would create a safety, contamination, or legal issue.

This exclusion does not remove rights relating to defective, unsafe, misdescribed, or incorrectly supplied goods.

How to Request a Return

Email popsred432@outlook.com or use our Contact Us page.
Provide your order number, the item to be returned, and the reason for the request.
Wait for return approval and the correct return address before sending the parcel.
Package the item securely and use a trackable shipping method when instructed.

Do not send a return to the mailing address in our Contact Information unless our support team specifically instructs you to do so.

Return Shipping Costs

For an approved change-of-mind return, the customer is responsible for the direct return shipping cost unless we state otherwise or applicable law requires a different result. CabinKraft is responsible for reasonable return costs for confirmed incorrect, damaged, or defective items where required by law.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. We aim to initiate the refund within 10 business days after approval and always within the period required by applicable law. Your bank or payment provider may require additional time to post the credit.

Original delivery charges are not refundable for a voluntary change-of-mind return unless required by law. If a refund has been approved but has not appeared after your payment provider's normal processing period, contact us.

Exchanges

The quickest way to obtain a different item is normally to return the original item and place a new order after the return is approved. For defective or incorrect goods, contact us so that we can arrange the legally appropriate repair, replacement, or refund.

Order Cancellation

Contact us immediately if you need to cancel or change an order. We will try to assist, but cancellation cannot be guaranteed after processing or dispatch has begun. Once dispatched, the return rights described above apply.